San Diego State University Hiring for SDSU Global Campus Program Manager at California, United States Full Time

SDSU Global Campus Program Manager

Req No: 2022-14465
Category: Administrative/Clerical
Type: Full-Time Contract
Salary: $18.97/Hr. – $24.03/Hr.
Close Date: 10/14/2022

Overview
The mission of Global Campus at San Diego State University is “To
provide self-support education and training to enhance careers and
transform lives and organizations.” Global Campus serves as a
principal University liaison with the greater San Diego community
and provides a wide variety of traditional and nontraditional,
credit and noncredit educational experiences designed to fit the
lifestyle and expectations of working adults and other lifelong
learners. In addition, Global Campus provides a range of academic
and special programs for individuals and groups at various times,
in various locations, and via various modalities, including
technology-based programs — throughout the year. Global Campus’s
primary audiences include workforce, military, working adults and
international constituencies.

Purpose of the Position

Under the direction of a Program Director, the Program Manager
manages and coordinates the daily operations for Global Campus
programs. Responsibilities include administration and management of
activities involved in accomplishing the goals and objectives of
each program. The Program Manager has primary responsibility for
the P/L budget, generating revenues from enrollment, recruiting
faculty/instructors and managing the end-to-end product lifecycle,
so the duties of a Program Manager extend from high level planning
to implementation. The Program Manager will build on existing
programs and partnerships and will work with the Global Campus team
to accomplish the mission, vision and strategies of Global
Campus.

Responsibilities
The Program Manager is responsible for but not limited
to:

Program Oversight & Operations – 85%

• Oversees and manages the lifecycle of continuing education
  programs including:
• Working with Program Directors and Associate Dean to develop a
  product portfolio and delivery plan.
• Working in consultation with internal/external stakeholders
  including campus partners.

• Operationalizes plan and launches programs through:
  • Providing managerial leadership for the daily operations of
    Global Campus programs, which involves interacting with adjunct
    faculty and University college staff.
  • Faculty: Recruits, interviews, hires, supervises, evaluates,
    and develops adjunct faculty and instructors to ensure effective
    delivery of student experiences.
  • Course Development: Works with subject matter experts and
    instructional designers to expand existing portfolio and develop
    new courses or contract with expert instructors that will deliver
    Global Campus programs.
  • Program Management: Using guidelines established in conjunction
    with the Program Directors and Associate Dean, applies course
    budgeting principles to program portfolios with additional
    application of analyzing trends and past records.
  • Student Guidance: Supports student guidance processes and
    trains Programs staff to provide students with information
    regarding programs.
  • Marketing strategy: Works with members of the Global Campus
    Marketing team in developing plans and implementing strategies
    regarding the marketing of classes and certificates.
  • Vendor Management: Researches and vets vendor-led programs with
    a strategic focus and makes recommendations to Global Campus
    leadership for implementation through the Program Lifecycle
    Management process. Manages and evaluates vendor-led programs
    ensuring adherence to and achievement of student learning outcomes
    and other program and student success metrics.

Data and Financial Analysis – 10%

• Assists the Program Directors and Associate Dean in maintaining
  fiscal integrity of the department budget; manages program budget
  revenues and costs and ensures that anomalies in financial reports
  are resolved on a timely basis.
• Analyzes customer evaluations and conducts class observations
  to assess the effectiveness of instructors and class content, and
  enacts measures to improve the classroom, instructor, and student
  experience.

Other duties as assigned – 5%

Knowledge, Skills, & Abilities

• Fundamental written and oral communication skills, including a
  sound foundation in English grammar, spelling, and
  punctuation.
• Ability to understand standard office procedures; to operate
  standard office equipment; to learn office technology systems; to
  perform basic arithmetic calculations, and typing and keyboard
  skills.
• Ability to interact effectively with co-workers, clients and
  study participants.
• Ability to understand and follow posted work rules and
  procedures.
• Ability to relate well to others within the project
  environment.
• Ability to display motivation and strong interpersonal
  skills.
• Ability to communicate effectively, both orally and in
  writing.
• Ability to display organization and detail orientation, meet
  deadlines, possess good judgment and common sense.
• Ability to demonstrate a high level of cross-cultural
  sensitivity, with a focus on diversity, equity, and inclusion when
  working with students, faculty, and staff.
• Strong interpersonal skills and the ability to effectively
  communicate with a wide range of individuals and constituencies in
  a diverse community.
• Demonstrates intellectual curiosity, with an ability to switch
  between different areas of focus and able to learn new concepts
  quickly.
• Must be able to work independently including organizing,
  prioritizing, and scheduling assignments, be accountable for their
  work, with a strong work ethic to achieve excellent results.
• Strong team player who works harmoniously with staff,
  co-workers, peers, and manager and shares critical information with
  everyone involved to meet business objectives.
• Ability to analyze and solve problems skillfully and make sound
  decisions by gathering and organizing all relevant
  information.
• Strong ethics and integrity; earns the trust, respect and
  confidence of employees through consistent honesty, forthrightness
  and professionalism in all interactions.
• Actively contributes to a work environment that embraces
  diversity and diverse perspectives, and builds constructive working
  relationships characterized by a high level of acceptance,
  cooperation, and mutual regard.
• An attention to quality of work standards, including an
  adherence to accepted processes and procedures, maintaining high
  standards, attention to detail and accuracy despite pressing
  deadlines and competing priorities.

Qualifications
Minimum Education & Experience

• Equivalent to a bachelor’s degree and/or equivalent training
  and administrative work experience involving study, analysis,
  and/or evaluation leading to the development or improvement of
  administrative policies, procedures, practices or
  programs
• 3-years of progressively responsible experience in an office or
  administrative environment

Preferred Qualifications & Special
Skills

• Master’s degree in business administration, education, or a
  related field and two (2) years of experience as product or program
  management, career services or planning
• Experience in planning, building, launching or managing
  training programs
• Prior experience managing P/L in a corporate or business
  setting
• Prior experience working in a small business or
  entrepreneurship role
• Experience in developing and implementing operational plans and
  managing budgets
• Experience developing and administering self-support adult
  education programs
• Experience in evaluating, designing, and implementing
  curriculum and/or teaching methodologies
• Demonstrated experience with a role of increasing
  responsibility in managing a line of business or organization
• Experience using budgeting and fiscal management principles and
  procedures
• Proficient in MS-Office (Word, PowerPoint, Excel), and Google
  applications (Gmail, Docs, Sheets, etc.).

ADDITIONAL APPLICANT INFORMATION:

The COVID-19 vaccine is required by the CSU for all SDSU Research
Foundation employees as a condition of employment. Should you be
offered a position, you will be required to provide proof of
vaccination status. Individuals who obtain an approved medical or
religious exemption on file will be required to complete regular
COVID-19 testing

San Diego State University Research Foundation is an
EEO/AA/Disability/Vets Employer

A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with SDSU Research Foundation

To apply, visit https://careers-sdsurf.icims.com/jobs/14465/sdsu-global-campus-program-manager/job?in_iframe=1

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