Samsung Electronics Hiring for User Experience Researcher at British Columbia Full Time

Samsung Electronics

We have delivered world best products and services through passion for innovation and optimal operation. We look forward to exploring new business areas such as healthcare and automotive electronics, and continue our journey through history of innovation. Samsung Electronics will welcome new challenges and opportunities with joy.

Job Summary

• We’re looking for a resourceful self-motivated researcher who is passionate about being a voice for users, loves staying on top of current innovations, and collaborates well with a variety of colleagues. If you want to work for one of the most recognized brands in the world, for one of the Top 100 Employers in Canada, and on an amazing UXR team, then please keep reading!

What you’ll do

• Collaborate with stakeholders: Build and maintain relationships with designers, product managers, and executives to determine research needs and timelines
• Plan research: Create research plans using appropriate quantitative/qualitative methods and participants to uncover actionable customer insights
• Prioritize opportunities: Work with other UXRs and stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment
• Recruit participants: Help recruit and schedule suitable research participants.
• Primary research: Independently conduct research, using methods such as interviews, surveys, usability tests, and web analytics, to explore user behaviors and pain points
• Analyze data: Analyze and synthesize research data (and available data from other teams) to uncover actionable insights and make recommendations
• Socialize insights: Actively socialize research findings to diverse audiences, through many channels and formats, to guide product design and strategy decisions
• Contribute to research practice: Contribute to the creation and refinement of research processes and tools to increase the – UXR team’s standards, productivity, and impact

What we offer you

• Competitive Salary
• RRSP Matching
• Employer Paid Flexible Health Coverage (from day one)
• Employee Purchase Program – discounts!
• Professional Development Opportunities
• Social and Wellness Events
• Employee Referral Program – we want great talent like you!

What we’re looking for

Skills and Qualifications

• Bachelor’s or graduate degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience
• Minimum 3 years of full-time work experience planning and conducting primary UX research in industry (e.g., tech company, digital design agency)
• Experience with a variety of qualitative and quantitative research methods
• Experience creating a variety of research deliverables and artifacts, such as presentation slide decks, videos, infographics, and journey maps
• Best practices for user-centric design and UX/HCI research
• Deeply understands the strengths and shortcomings of different research methods including when and how to apply them during each product phase
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills to effectively inform and guide others
• Able to skillfully conduct semi-structured 1:1 user interviews with a variety of users
• Able to work flexibly and efficiently, balancing time constraints, various priorities, and rigorous research in order to move quickly from planning to completing a project
• Able to collaborate well with colleagues from different teams and cultures.
• Natural tendency to proactively look for ways to improve products/processes, take initiative, and deliver results
• Innate curiosity about people and desire to improve their experience with our products

Bonus Qualifications

• UX research/design experience in an enterprise software, mobile, global and/or SaaS company