Samsung Electronics Hiring for Samsung Field Support Engineer – Enterprise Visual Display at California Full Time

The Field Support Engineer investigates and resolves quality concerns with Samsung B2B Visual Display products and professional services through training, technical support, and quality assurance management. The Field Support Engineer is also responsible for supporting the development, deployment, and operations of various managed service projects within the Samsung Customer Care group.

• Provide on-site, engineering-level support for Samsung visual display products and services
• Provide training, performance evaluations, ing, and real-time technical support for Samsung service teams and service partners
• Support the development, proof of concept, implementation, and long-term operations of new and existing Samsung professional services
• Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
• Develop, coordinate, and manage small to medium-sized service related projects
• Develop and present engineering-level documentation related to various support activities
• Represent Samsung Customer Service in a professional manner
• Travel by ground and/or air to work in diverse work environments throughout the U.S.
• Be prepared to travel with short notice, with a maximum of 80% travel possible
• Periodically provide after-hours and/or weekend support to accommodate customer schedules
• Maintain a functional home office to support a professional and effective work environment
• Perform all duties and responsibilities while traveling and working outside of the home office
• Physically carry products, parts, tools, and ladders to and from the vehicle and the work site
• Work at heights, safely utilizing Ladders, lifts, and booms, when required
• Lift, carry, and maneuver objects up to 65 pounds without assistance

• Bachelor’s Degree (or equivalent experience) in Electronics Engineering Technology, Computer Engineering Technology, or similar Engineering Technology discipline
• 8+ years of customer service experience supporting Audio / Visual products and systems
• Experience with installation, operation, and support of digital signage products and complex audio-visual presentation and automated control systems
• Prefer experience with installing and supporting Samsung indoor and outdoor digital signage products, including Direct View LED, LFD, MagicInfo, Hospitality TV and PC monitors
• Current OSHA 30 job-site safety training certification a plus
• Proficient with computers, networking, operating system, and various Microsoft Office products
• Familiar with a wide range of hardware and software troubleshooting technologies and tools
• Proficient with and able to safely operate hand tools and power tools
• Read and interpret electronic schematics and architectural blueprints
• Must be self-motivated, organized, and able to work without direct supervision
• Demonstrates clear and effective written and verbal communication skills
• Demonstrates professionalism when interacting with customers, employees, and colleagues
• Demonstrates leadership and teamwork skills
• Demonstrates effective technical training skills
• Possess a valid driver’s license and is a safe driver
• Role can be based out of Los Angeles/Southern California OR San Francisco/San Jose Bay area OR Las Vegas, NV

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.