SameDay Heating & Air, Plumbing & Electrical Hiring for Phone Customer Service Representative Full Time

SameDay Heating & Air, Plumbing & Electrical has an opportunity for a proven Customer Service Representative to join our fast paced, goal oriented, professional, and fun company. Our Customer Service Representatives work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments, sell maintenance services and do whatever is necessary to promote customer satisfaction.

This is not a remote postion.

We Offer:

• Excellent wage
• Excellent Incentive Pay
• Health insurance
• Life Insurance
• Retirement
• Vacation & Holiday Pay
• Continuing education
• Excellent working conditions

Responsibilities

• Responsibilities include converting incoming customer calls into booked service appointments. (2 years experience).
• Convert outbound calls to our customers into booked service appointments.
• Deliver calls with an authentic cadence; be clear, compelling and personable.
• Respond to client requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving client complaints quickly and favorably.
• Maintain and update client database with complete and accurate information.
• Generate Referrals, Sales leads and sell maintenance services

Qualifications

• Proven track record in customer service, IT Competent
• Good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about SameDay and loves the brand.
• Ability to build trust and demonstrate empathy.
• Engaging personality that blends well with a fast-paced, goal driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude.

SameDay Heating & Air, Plumbing and Electrical does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor

Job Type: Full-time

Pay: $21.00 – $23.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Application Question(s):

• Why are you interested in this position?

Experience:

• Phone Customer Service: 2 years (Preferred)
• Call center: 2 years (Preferred)
• Outbound Calling: 2 years (Preferred)

Work Location: One location