Salus Technologies Inc Hiring for Customer Support at Toronto, ON Full Time

What Makes Us Tick.

Salus provides a SaaS-based field level safety platform to construction companies all over North America. We are a small Vancouver based start-up with inner-bigness and poised for rapid growth, having amassed over 300 customers in less than 3 years and many of those have come through referrals and word-of-mouth – a testament to our product, our customer-first mindset, our “get s@#! done” culture and the dedication of our awesome Salus team.

We’re looking for a dynamic, energetic Customer Support Manager to join our team. If you like wearing many hats and want to get in on the ground level of a growing organization then this is a great opportunity for you.

What Makes You Tick.

Being our ideal candidate, you’re very likely the family member and friend everyone goes to for their technology related questions. You’re experienced using a multitude of different software platforms and have a pretty good sense for how to navigate a new piece of software when you get in front of it. You’re always eager to learn and to apply new skills to meet challenges and problem solve, while also having the patience and the empathy required to also explain complex concepts and processes to others.

Other key qualifications include;

Previous experience working in a customer facing role.

Patient, understanding, attentive, empathetic and calm.

Enjoy solving problems and coming up with solutions to new challenges.

Technologically savvy and believe in modernization of the construction industry.

Experience using a diverse selection of software and an understanding of the common processes.

What You’ll Be Doing.

Converting safety forms for clients (data entry).

Handling customer requests, questions, and complaints on an assortment of support channels.

Keeping track of customer expectations and recurring issues.

Resolving customer complaints, managing bug reports, drafting status reports on customer service issues.

Assisting the Sales team and Customer success team with navigating more technical issues.

Communicating directly with development team to resolve issues