Salesify Biz Hiring for Call Center Customer Service Agent at Charlotte, NC Full Time

As a Call Center Customer Service Assistant, you will be an essential part of our organization’s commitment to providing exceptional customer service and support. You will be responsible for handling incoming customer inquiries, resolving issues, and ensuring a positive experience for our clients. Your ability to communicate effectively, empathize with customers, and deliver accurate solutions will be crucial in maintaining our company’s reputation for outstanding service.

Key Responsibilities:
Customer Support: Respond promptly to incoming calls, emails, or messages from customers, providing courteous and efficient assistance to address their inquiries, concerns, and requests.

Issue Resolution: Troubleshoot and resolve customer complaints, problems, or product-related issues by actively listening to their concerns, identifying the root cause, and offering effective solutions within company guidelines.

Product Knowledge: Develop a deep understanding of our products and services, ensuring you can provide accurate information and guidance to customers, enabling them to make informed decisions.

Order Processing: Assist customers with placing orders, verifying product availability, processing transactions, and ensuring order accuracy while adhering to company procedures.

Communication: Effectively communicate company policies, procedures, and updates to customers, ensuring clarity and understanding.

Upselling and Cross-selling: Recognize opportunities to upsell or cross-sell products and services, providing additional value to customers while achieving sales targets.

Quality Assurance: Follow established call center guidelines and protocols, maintaining a high standard of service quality to meet or exceed performance metrics.

Requirements:
Education: High school diploma or equivalent. Additional education or relevant certifications in customer service or communication is a plus.

Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly, concisely, and professionally.

Empathy: Demonstrate empathy, patience, and understanding while dealing with customers, ensuring a positive and compassionate customer experience.

Problem-solving: Strong analytical and problem-solving skills to assess customer issues and provide effective solutions.

Computer Proficiency: Comfortable using various computer applications, CRM software, and the ability to navigate multiple systems simultaneously.

Team Player: Work collaboratively with colleagues and support other team members when needed to achieve shared goals.