Log In
Sign Up
About The Position
The Sales Engineer is a key technical resource supporting the sales team throughout the entire customer lifecycle. This role is responsible for actively supporting customers, managing the technical evaluation stage of the sales process, and providing both pre-sales and post-sales technical expertise. The Sales Engineer works closely with Sales, Engineering, and Customer Service teams to design and deliver solutions that meet customer requirements, while acting as a trusted advisor and product expert.
Requirements
- Bachelor’s degree in electronics engineering, engineering, or other relevant technical field (or equivalent experience)
- Experience in a technical sales, application engineering, or customer-facing engineering role
- Strong technical knowledge in power electronics, telecommunications, or related high-tech environments
- Ability to articulate complex technical concepts to both technical and non-technical audiences
- Demonstrated problem-solving skills with a proactive and solutions-focused approach
- Strong customer focus with excellent relationship-building skills
- Ability to manage multiple priorities in a fast-paced, self-directed environment
- Strong verbal, written, and presentation skills
- Excellent communication, collaboration, and organisational skills
- Proficiency in Microsoft Office Suite and analytical thinking
- Ability to travel as required to support customers and projects
Responsibilities
- Support the sales team by responding to technical enquiries and assisting with solution development
- Lead and support technical evaluations during pre-sales activities, including customer discussions and product demonstrations
- Understand customer technical and commercial requirements and translate these into tailored solutions
- Specify and configure solutions using Enatel products and approved third-party components
- Provide post-sales technical support, including troubleshooting and issue resolution
- Deliver installation support, commissioning assistance, technical training, and documentation to customers as required
- Collaborate with internal teams including Sales, Engineering, Manufacturing, and Quality to ensure successful customer outcomes
- Support the development and testing of customised or low-volume solutions where required
- Contribute to product improvement through feedback gathered from customer interactions and field experience
- Assist in managing warranty-related activities, including product returns and root cause analysis
- Travel within North America (and occasionally internationally) to support customer engagements
- Actively engage in responsibilities and initiatives to ensure a safe work environment
- Comply with and contribute to the continuous improvement of company policies, processes, and procedures
- Contribute to a collaborative and team-oriented workplace.
Benefits
- medical
- dental & vision insurance
- education reimbursement
- wellness programs
- 401k with company match
- cash balance pension plan
- vacation and personal days
- volunteer time
- holidays
- parental leave