Salem University Hiring for Director of Learning Experience Management Job at Salem, WV Full Time

Job Title: Director of Learning Experience Management

Location: Salem, WV or Indianapolis, IN

Department: Administration

Date Prepared: 8/18/2021

1.0 POSITION SUMMARY:

Under the direction of the Associate Provost, the Director of Learning Experience Management serves as a crucial member academic and student success department. The Director serves as the LMS (Blackboard) administrator and leads the execution and support the vision, planning, development, and operational performance of Salem University’s online learning experiences. The Director will partner closely with academic leadership, faculty, staff, and vendors to lead short- and long-term goals that support student learning and improved connections between content, the university, and outcomes. The Director will also support the ongoing curriculum revision cycle and create scalable processes to provide a best-in-class user experience.

2.0 PRIMARY RESPONSIBILITIES:

• Proactively manage the LMS roadmap, enhancements, roll outs, new functionality, appearance, and settings.

• Ensure courses are maintained according to standards.

• Responsible for the monthly “push” of all courses.

• Manage the daily operation, use, configuration, and governance of the LMS.

• Lead the integration of all third-party content/tools to ensure one continuous learner experience.

• Create and updates resources to support students and faculty to use the LMS and get the support needed for long term success.

• Identify and communicate opportunities for process and quality improvements and communicate suggested enhancements and solutions to the Provost or designee.

• Support the design of instructor-led and online programs partnering with vendors and faculty as required; actively consult and support curriculum revisions.

• Assist in developing and maintaining an organized view of learning content, resources and tools for student achievement and faculty best practices; ensure scalability.

• Elicit feedback from students to ensure initiatives are meeting student needs and expectations.

• Coordinate efforts and systems to support student success including access to tutoring services.

• Write and maintain technical procedures and policy documentation for the learning management system.

• Follow systems, policies, and procedures in compliance with governmental and University policies.

• Other duties as assigned by academic leadership.

3.0 POSITION REQUIREMENTS:

Minimum Qualifications

• Must be a person of integrity, who has demonstrated an ability to use data to make informed decisions, inspire others to achieve shared-goals, and maintain effective relations with diverse internal and external communities.

• Master’s degree

• Minimum of 3 years’ experience as an LMS administrator or in similar position; Expertise in LMS functionality, product development, and coding required.

• Ability to troubleshoot and resolve technical issues and gain new technical skills quickly.

• Ability to collaborate with others at all levels of the organization as well as vendors.

• Customer service skills, responsive attitude

• Strong oral and written communication skills; ability to communicate complex technical concepts in non-technical terms.

• Record of achieving goals even without direct supervision/authority.

• Exceptional communication and interpersonal skills

• Ability to analyze and find solutions to complex problems.

• Ability to work in a student-centered atmosphere, learn quickly, and support success

Preferred Qualifications

• Possesses an understanding of, and commitment to the mission of the University.

• Demonstrates a commitment to high standards of achievement for all students.

• Adept at leading by example, marshaling resources, and creating professional atmosphere to accomplish objectives.

• Staff supervision and development experience.

• Ability to think independently and have team leadership.

• Demonstrates an understanding of business and educational issues at the local, state and federal levels.

• Demonstrates ability to lead within a collegial environment with or without direct authority.

• Experience in higher education undergraduate and graduate admissions.

• Functional knowledge of integrating technology systems into business practice.

• Functional knowledge of Power BI and Blackboard Analytics

4.0 ORGANIZATIONAL RELATIONSHIPS:

Reports to: the Associate Provost or Designee

5.0 ENVIRONMENT:

The University environment is dynamic and goal-oriented, always requiring high performance standards and multitasking responsibilities. This position requires the ability to provide oversight and develop others to provide high quality education and student support. The position works effectively with all University’s departments, students and staff and provides leadership for successful work and educational activities of the University.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Salem, WV 26426: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master’s (Required)

Experience:

• LMS administrator or similar: 3 years (Required)

Language:

• English (Required)

Work Location: One location