Salcomp Manufacturing USA Hiring for IT desktop Support Technician at Arlington, TX Full Time

Under the direction of the IT Manager, the IT Desktop Support Technician will provide technical assistance to our users by installing, upgrading and troubleshoot hardware and software systems.

Essential Duties And Responsibilities

• Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems.
• Reproducing, diagnosing, and analyzing problems ed by end-users, in turn formulating solutions to resolve the issue at hand.
• Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation.
• Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel.
• Setting up and deploying IT equipment for new employees.
• Training users in software and operating systems.
• Addressing and resolving incoming tickets from users regarding hardware, software, and network issues.
• Assessing recurring issues to create automated processes where possible.
• Help creating technical documentation and manuals.

Supervisory Responsibilities

n/a

Qualifications

• Bachelor’s Degree or diploma in IT, computer science or related field of study.
• Minimum experience of 2-3 years of troubleshooting computer systems, network printers, Wi-Fi devices and in-depth knowledge of troubleshooting of hardware.

Experience

• Knowledge of LAN, WAN, ISP, and Wi-Fi Network infrastructure.
• Familiarity with general Operating Systems and Office applications.
• Knowledge in Antivirus and End Point Solutions.
• Ability to analyze and troubleshoot user breakdown calls.
• Exposure to Vendor Management Basic knowledge in Active directory, DNS and DHCP.

Licensure

• A plus to have one of bellow certificates:
• CCNA
• CompTIA Net+
• CompTIA Security+

Knowledge, Skills, And Abilities

• Drives Performance: Holds self and others accountable for the achievement of performance expectations. Creates an environment that enables others to perform at their best.
• Acts Decisively: Makes and acts on decisions quickly and effectively and fosters the same in others. This is based on an underlying courage to enable risk-taking for the business.
• Project Management: Ability to manage, prioritize and lead numerous projects simultaneously.
• Impactful Insights: Demonstrates ability to pull together insights from a variety of sources and develop strategic guidance for brand teams that result in a business decision or action
• Collaboration: Demonstrated communication and teamwork skills; ability to gain consensus and act within a matrix team environment; ability to work in a collaborative and influencing fashion that drives to business action.

TYPICAL WORKING CONDITIONS

• Works in a typical office environment with a possibility of working remotely.
• Incumbent must be able to operate a computer.
• Lift/carry 10lb. or less, push/pull 12lbs. or less.
• Stooping, bending, stretching, and reaching outward and over their head.
• This position may require long periods of sitting, standing, and walking.
• Personal Protective Equipment (PPE) when necessary.
• May require travel.