Sage Solutions Group Hiring for Customer Service / Dispatcher at Oak Park, MI Full Time

As the customer care dispatch, you are responsible for managing phone calls and emails. Serve as middle communication for services between customers and on-site technicians. You will manage on average about 40 service calls per week while maintaining strong customer service and resolution of escalations.

Responsibilities

• Dispatch national service requests, preventing and/or managing escalations
• Initiate communication with customers to install printer monitoring software
• Handle customer inquiries and escalations with a sense of urgency
• Process equipment and toner orders
• Customer Business Review preparation
• Proactively analyze and improve existing processes
• Complete special projects as assigned
• Provide back-up for Customer Care team members

Requirements

• Authentically live our core values
• Bachelor’s Degree and at least 5 years of experience in a professional customer support role
• Highly organized with demonstrated follow-through
• Strong interpersonal, analytical, and problem-solving skills
• Learns quickly and thrives in a fast-paced environment
• Proficient with Microsoft Excel and Outlook
• Positive attitude and adapts well to change
• Self-motivated, exceptional at prioritizing, and works well with a team
• Enjoy what you do!

Perks

• Amazing workplace culture!
• Competitive salary
• Medical, prescription drug, dental, and vision benefits
• Health savings account benefits
• Flexible spending account benefits
• Company paid life insurance
• 401k matching program
• Paid time off program
• Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

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