Safeline Group of Companies Hiring for Assistant Construction Customer Care Manager at Toronto, ON Full Time

Reco Services, a company within Safeline Group of Companies, which provides third party customer care services for the residential construction industry, is looking for an Assistant Customer Care Manager to join the Reco Care team. The right candidate will have experience and have the ability to perform a variety of customer care duties such as Pre-PDI and PDI inspections, coordinate trade deficiency completions, assist with Closing/Occupancy day procedures, 30 Day, Year End Warranty submissions, etc.

Key Responsibilities of Position:

• Coordinate and conduct Occupancy Day Procedures
• Efficiently complete all necessary documentation and reports
• Work closely with construction, trades and all other personnel and assist teams where/when needed to ensure deficiencies are completed and signed off in a timely manner
• Assisting Purchasers with all Tarion Warranty related inquires and concerns
• Customer service focused with the ability to resolve problems effectively
• Exceptional interpersonal skills with a high level of professionalism
• Strong communication and organizational skills with excellent time management
• Ability to work both independently with minimal supervision and in a team setting
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, Outlook and other applications
• Experience working within the residential construction industry with knowledge of the Tarion Warranty and Construction Guidelines and Ontario Building Code

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Overtime pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)