Saela Hiring for Customer Care Retention at Orem, UT Full Time

Job Description:

As a Customer Retention Representative, you will receive and reach out to customers to extend services and maintain retention. You will exemplify empathy and excellent communication as you work with our customer base and the retention team.

What We Offer:

• 
  $25 – $30 / hour (base + commission)
• Medical, dental, and vision insurance
• Life insurance
• 401(k)
• A state-of-the-art workout facility with locker rooms and a sauna
• Coca-Cola free soda machine
• NBA regulation-size indoor basketball court
• Pool table
• Variety of full-time, in-office schedules available between 7:00 am – 6:00 pm, Monday through Saturday (all Sundays off)
• Opportunities for growth and advancement

Qualifications:

• Call center customer service experience
• Empathy: You are empathetic and know how to build value while finding common ground and supporting customers
• Customer Relations: You engender trust and rapport, actively listen, and validate customers while providing solutions
• Dynamic: You are a proven team player and have a focused and persistent work ethic
• Bonus: 6+ months of sales or retention experience

What to Expect:

• You will receive inbound calls from other departments to speak with customers regarding requests to cancel their service
• You will contact customers who desire to cancel their service or who have already canceled and collaborate with the customer to find solutions
• You will apply principles of retention and assist customers interested in renewing services
• You will provide exemplary customer advocacy to resolve customer issues and improve Saela’s services
• You will receive weekly mentoring from leadership to support you in developing your communication and customer care skills and achieving your personal goals

Company Description:

Saela is a Utah-based company that excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our love-based culture, mentorship, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.

Saela is an Equal Opportunity Employer.

We look forward to meeting you!