SaaS Academy Hiring for Program Assistant U.S. (executive/admin/operations asst.) at San Francisco, CA Full Time

The SaaS Academy Team is on a mission to help Software as a Service (SaaS) companies grow to new heights through world-class coaching and training.

Our CEO, Dan Martell is an award-winning entrepreneur and investor who has founded multiple companies. He was named Canada’s top angel investor and he’s completed over 40+ investments with amazing companies like Udemy, Intercom, and Unbounce.

Program Assistant (executive/admin/operations asst.)

U.S. / Canadian time zones required

Salary: $60,000 – 70,000 USD | Unlimited PTO | Fully Remote | Generous Benefits

About the Role

We’re hiring a Program Assistant role for the Growth Accelerator program.

This is an executive assistant function to the Head of Program. The primary purpose of the role is to own program support tasks that enable program upgrades, deliver more value to the customer base, develop cross-program collaboration, and ultimately drive commercial outcomes for the business at scale.

The Program Assistant role has the growth potential to become a customer-facing role, and includes three primary components:

Own internal and external program communication: which will be a joint collaboration with the Head of Program. This will include Facebook community management and Hubspot email announcements

Support the Head of Program: managing inbox, client check-ins, scheduling, and calendar management to prioritize work that keeps pace with Quarterly and Yearly Goals

Own administrative processes: including creative projects surrounding content planning, expert speaker research, content delivery, and general program improvement as designated by the Head of Program

Ideal Candidate

Success for this role will be evidenced by the following achievements that will be collaboratively achieved by working with the Head of Program to:

Increase capacity for Head of Program to drive growth and optimize program delivery

Increase overall value delivered to clients – resulting in increased renewals and lower churn

Improve program documentation and playbook organization

Increase overall value delivered to clients – resulting in increased renewals and lower churn

Here are metrics you are responsible for owning:
Inbox management

Own Hubspot group email communication which includes monthly announcements; event and call preparations; and follow up communication

Own Program communication channels (e.g. Facebook Group): communication planning; plan monthly content calendar and copy; create client engagement reports 3x weekly and new member posts

Event preparation and follow up communication

Administrative tasks as needed

Experience and Qualification

Core Skills:
Attention and appreciation for detail

Resourcefulness

Strong organizational skills

Collaborator

Open-minded critical thinker (where improvements can be made)

Team player

Relevant Experiences:
Executive Assistant or Client Support background

Hubspot reporting and management (ideal but not required)

Project Management skillset

Benefits and Hiring Process

Generous Benefits: We offer Unlimited PTO, health benefits, development training, and a robust and nourishing culture & team that is world-class

Please check out the How We Hire section on our website to see what the steps are for our hiring process. Taking the time to apply means a lot to us! If you apply, you’ll hear from us, whether we feel you’re a good match for us, or not, as part of our process

We’re a fully remote team; you’ll want to be comfortable working online (using tools like Slack, Zoom, and Hubspot)