Saab Inc Hiring for Product Support Engineer Job at East Syracuse, NY Full Time

Job Description:

Saab Inc. seeks a dynamic, results-oriented individual to fill the role of Product Support Engineer. The Product Support Engineer provides outstanding service to all Saab Inc. customers. The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities of the Product Support Engineer include:

• Applying company policies and procedures to troubleshoot, diagnose, and resolve a variety of complex customer hardware and software issues independently or in collaboration with others.
• Performing data analysis to identify the root cause of surveillance system issues and develop solutions to these issues.
• Providing both remote and on-site technical support to customers on multiple complex systems.
• Understanding analog, digital, RF, wired and wireless communications systems and networks.
• Using common diagnostic test equipment and software tools to investigate issues.
• Identifying tasks independently.
• Responding to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.
• Having moderate contact with customers.
• Domestic and international travel opportunities.
• Occasionally, supporting other company functional areas such as installation and training.
• Occasionally, delivering training to customers.

Skills and Experience:

Expertise:

• Professional with demonstrated ability to independently troubleshoot and resolve
  complex issues.
• Effectively uses problem solving skills and analytical thinking.
• Proven experience working with surveillance systems (Radar, MLAT, A-SMGCS, ADS-B).
• Unix, Linux and MATLAB experience desired.
• Excellent oral and written communication skills.
• Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab Sensis personnel.
• Proven experience in building positive customer relationships through continued, long-term customer interaction.

Education & Experience:

• BA/BS degree in an engineering discipline and 3+ years of experience

or

• 8+ years of military or aerospace experience

or

• MA/MS degree in an engineering discipline and 1+ year of experience.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents
• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability
• 401(k) with immediate vesting on employer match
• Tuition assistance
• Student loan assistance
• Wellness account, Care.com subscription and employee assistance programs
• Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in seven U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.