RYU Apparel Inc. Hiring for Customer Care Coordinator at Vancouver, BC Full Time

We take the stairs ‘cause it’s faster.

We have no time for the status quo.

Our mission is bigger than that.

Purpose

Create outstanding customer experience journey from end to end. Providing seamless customer service and problem resolution through our Intercom platform, email, or phone requests. You are an active listener, articulate speaker and engaging writer; always willing to “make it work” in any given situation. Most importantly you embody the RYU culture and promote Respect.

Competencies

Calm and level-headed

Solutions orientated

Creative in problem solving

Passionate about apparel

Love the RYU brand and actively wears the product

Detail-oriented

Energetic and positive approach

Excellent communication skills

Accountable for self and others

Respectful

Responsibilities

Embrace RYU Vision, Mission and Values

Answer Member emails, calls and Live Chat

First point of contact and filter emails from external vendors inquiring about sponsorships, partnerships and fabric supplying

Be a Product education expert, answering members’ questions

Handle all returns processing and exchange code generation

Oversee shipment tracking and handling lost shipment claims

Point of contact for all order-related inquiries with warehouses

Know all the features and functionality of the product

Ensuring member feedback is passed to the correct internal departments

Redirecting inquiries to store teams as needed

Online/Live Chat – Intercom

Engage and monitor the live chat during the hours of 9-5 PT

Offer help with sizing to ensure the best experience

Educating on pairing/complimenting product

Providing updates on online orders

Handle

all store-related inquiries

Taking orders over the phone

Tracking orders

Questions about lost shipments

Product knowledge questions

Fielding and forwarding questions to the appropriate lines

Returns and exchanges

Generating return labels

Contacting shipping companies

Knowledge in dropping and fulfilling online orders via FTP

Troubleshooting the system

Experience and Qualifications

High School Diploma required

Bachelor’s degree considered an asset

Minimum 2 years’ experience in retail sales & customer service

Retail experience at a RYU location is a highly regarded asset

Highly proficient and effective in communication and linguistics (English)

Highly proficient with Microsoft Office, including Excel and Word

An active or athletic lifestyle

A desire to make a difference in the world

Bonus Points

Performance sport apparel experience

Shopify experience

Intercom experience

RYU

Respect Your Universe is an award winning urban athletic apparel and accessories brand engineered for the fitness, performance and lifestyle of athletically minded men and women. Innovatively designed without compromise and tailored for fit, comfort, and durability, RYU exists to facilitate human performance.

Be a part of a movement that is disrupting athletic apparel innovations

Competitive pay

60% discount

Remarkable team

#4 of 16 best Vancouver companies to work for!

Like what you hear? If this sounds like the opportunity you’ve been waiting for, apply with your resume, cover letter. While we thank all applicants for their interest, only shortlisted candidates will be contacted. Thank you for your interest in RYU.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. RYU is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that RYU equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.