RWJBarnabas Health Hiring for Customer Service Representative, Full Time, Remote at New Jersey Full Time

Job Summary:

The Customer Service Representative “CSR” is responsible for answering and logging all incoming communications via telephone and email; researching and resolving inquires while maintaining adherence to department key performance indicators. Manage and reconcile statements and various s to avoid and/or addresses credit holds; communicate with Accounts Payable, Purchasing and Cash Management on vendor issues.

The CSR is fully knowledgeable of the requisition to check process along with supporting systems, policies, practices and processes; interacts with other Supply Chain and Finance Departments.

Job Responsibilities:

• Ability to deliver outstanding customer service experience with external and internal customers/vendors regarding the req to check process and supporting systems and processes.
• Demonstrate competencies in the Accounts Payable and Purchasing modules, policies and practices.
• Answer and log all inquiries and work outputs into the ticketing system.
• Conduct research, escalate, assign and resolve daily inquires. Completes and follows up on open tickets within established timeframe.
• Reconcile vendor statement, expediting purchasing orders and research various s.
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
• Keeps customers informed if there are delays and resolution outcome.
• Notify Customer Service leadership of any unresolved issue and request assistance as necessary
• Adhere to department performance standards and Key Performance Indicators (KPI)
• Perform other duties as assigned

Requirements:

• High School Diploma or GED required. Associates degree preferred.
• Two years purchasing or accounts payable experience.
• Strongly prefer experience with PeopleSoft and Customer Service is a plus.
• Demonstrates strong proficiency in Microsoft Office applications, especially Excel.
• Able to perform basic mathematical calculations, balance and reconcile figures, possess good communication (written and verbal) skills.

Hours:

• Monday – Thursday: 9am – 5pm

• Friday: 8am -4pm

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401k
• Vacation/Personal/Holiday/Sick Time Off
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts