RV Solutions Pvt Ltd Hiring for Production Support Engineer at Fremont, CA Full Time

Title: Application Support Engineer (3 positions)

Location: Fremont, CA (Day one onsite)

Duration: Long term

Rate: $60/Hr

Client : BCT/ Tesla

Description:
The Application Support Engineer is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This position will be located at our Fremont, CA office.

Responsibilities

• Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews
• Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
• Advocate new product features and ensure the resolution of technical challenges
• Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.
• Liaison for Level III Information Technology development support.
• Executes monitors and completes assigned tasks on multiple computer systems and platforms.
• Documents and maintains shift documentation in ticket management system.
• Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.
• Works with high integrity, follows procedures and policies with the handling of sensitive data

Requirements

· Minimum of 2 years’ experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability

· Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows

· At least 1 year experience in Application support working in a globally distributed team is preferred

· Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred

Handling EDI or Supply Chain or delivery systems is a plus.

· Good verbal and written communication skills is preferred

· BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability

Job Type: Full-time

Salary: $60.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Fremont, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 3 years (Preferred)
• PL/SQL: 3 years (Preferred)
• UNIX: 3 years (Preferred)
• ITIL: 3 years (Preferred)

Work Location: One location