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Customer Services & Support
RSI Leasing, Inc Hiring for Office/Customer Service – Yard Helper Full Time
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Immediate Opening!
Join our hardworking team!
Support this terminal operations team by handling general office tasks including BOL processing and some accounting-type functions. Some physical labor is required, indoor/outdoor work is necessary.
- Operating Hours:
- 7:00 A.M. to 4:00 P.M. Monday through Friday
Essential Responsibilities:
- Fulfill daily workload and tasks delegated by manager/cross-train as necessary
- Enforces safety policies and procedures
- Updating and maintaining customer databases
- Monitoring and ordering customer inventory
- Maintaining filing systems
- Maintain and communicate customer inventory information
- Compiling records of office duties and activities
- Handling inquiries and incoming customer work order requests
- Reviewing files and records to answer customer requests for information
- Checking and distributing documents and correspondence
- Photocopying, scanning, faxing, and sending emails
- Organizing and scheduling customer work orders
- Interacts with customers, railroad crews, and visitors
- Utilizing an inventory tracking system
Education & Experience:
- High school diploma or GED equivalent
- Valid Driver License
- Five (5) + years of experience in an Office setting.
Other Knowledge, Skills & Abilities:
- Ability to understand and follow operating procedures and policies
- Proficient computer skills with Excel, Microsoft Word, and Outlook
- Knowledge of office and business practices, equipment, and procedures
- Good conflict resolution skills
- Able to pay close attention to details and identify and correct mistakes
- Must possess good organizational skills
- Ability to perform work safely and productively
Core Competencies:
- Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
- Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
- Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
- Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
- Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.
Physical Requirements:
Average Daily Physical Requirements
Work in stationary position
Move about work area
Use hands/fingers to handle or feel
Reach with hands and arms
Ascend/Descend (railcars/stairs/ladder/etc.)
Bend, stoop, kneel, crouch, or crawl
Communicate with various parties
Move containers up to 50 pounds
Visual acuity
Read and understand written word
Drive/Travel
Operate computer and general office machines
Operate Machines: Material Handling Equipment
Other: Walk up to 3 miles per shift
Environmental Conditions:
Average Daily Environmental Conditions
Normal office environment: No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
Plant environment: Exposure to dust, oil, various chemicals, and extreme noise.
Warehouse environment: Exposure to extreme temperatures, noise, hazardous equipment, and fumes from trucks.
Travel: Limited exposure to outside elements.
Other: Ability to work outside in all weather conditions (snow, rain, subfreezing or high temperatures, etc.)
WHAT’S IN IT FOR YOU?
A competitive hourly rate, full benefit offerings including 401k plus a Company match. Join our team and start your career with RSI today!
RSI provides equal opportunity to all based on a person’s qualifications and merits directly related to professional competence. All applicants will be considered for employment without attention to race, color, age, marital status, height, weight, religion, sex, sexual orientation, gender, genetic information, national origin, veteran, or disability status. To learn more about our commitment to diversity, please visit RSI Logistics Core Values
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