Rozgaarworldcom Hiring for Customer Experience-Team leader at Lucknow, SC Full Time

Lead, motivate, and develop a team of CXE professionals.

Set performance goals, provide regular feedback, and conduct performance evaluations.

Foster a positive team environment, encourage collaboration, and promote a customer-centric culture.

Provide coaching and training to enhance team members’ skills and knowledge.

Customer Experience Management:

Oversee the delivery of exceptional customer service and support.

Monitor and analyze customer feedback, metrics, and performance indicators.

Identify areas for improvement and implement strategies to enhance the overall customer experience.

Develop and maintain service standards and guidelines for the team.

Problem Resolution and Escalation:

Address escalated customer issues promptly and effectively.

Guide team members in handling complex or sensitive customer cases.

Collaborate with other teams or departments to ensure timely resolution of customer problems.

Process Improvement:

Identify process inefficiencies and develop solutions to enhance productivity and customer satisfaction.

Implement best practices and standard operating procedures to streamline workflows.

Continuously monitor and evaluate team performance to identify areas for improvement.

Collaboration and Communication:

Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints.

Liaise with other team leaders and stakeholders to share insights, align strategies, and drive improvements.

Communicate effectively with team members, management, and stakeholders regarding customer experience initiatives, goals, and outcomes.

Qualifications:

• Candidates from Agritech/ startup background preferred.

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent work experience).

• Proven experience in a customer experience or customer service leadership role.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Analytical and problem-solving abilities.

• Ability to work collaboratively and build relationships with stakeholders.

• Proficiency in customer service software and CRM systems.

• Knowledge of customer experience best practices and industry trends.

• Results-oriented mindset and a commitment to continuous improvement

Job Type: Full-time

Salary: $200,000.00 – $600,000.00 per year

Schedule:

• 8 hour shift

Work Location: On the road