Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.
Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors.
To support this we are always open to discussing flexible working arrangements and as we transition to hybrid working we will discuss working patterns or locations that ensure you have the freedom to be your best. It’s what makes Royal London a great place to work.
We believe that being together some of the time will help our colleagues to feel truly connected to our Spirit of Royal London culture. Many of us value the passing conversations, social interactions and building relationships that comes from being together in the office.
Role purpose
Reporting into the People Services Delivery Manager you will be accountable for the service and performance of the Resourcing Operating Model and maintaining the relationship with our Recruitment Partner and the wider Royal London Business. The role holder will be accountable for translating the People Strategy and delivering this into the operation, creating road maps for short and long-term enhancements ensuring Royal London attracts, recruits, and onboards the capability requirements of the Group.
Key responsibilities
Oversee the Recruitment Operating Model and AMS relationship to ensure provision of a high-quality service, for both the hiring manager and candidate experience is continually maintained.
Identify and implement opportunities for process, service, and system improvements, working with systems teams to understand how RLG can leverage future technology to improve the ROM and candidate and hiring manager experience.
Manage supplier relationships ensuring Service Levels Agreements are maintained and optimised and continuous improvement strategies align to the Royal London People Strategy.
Driving a cost effective and quality (candidate and hiring manager experience) model for both permanent and contingent workforce providing oversight in allocation of recruitment spend so there is a commercially focused strategy linked to talent development and strategic capability development.
Essential Criteria
Experience of managing an RPO or large-scale 3rd party suppliers where you have actively managed the relationship and optimised processes and Service Level Agreements.
Significant experience in Resourcing and Talent Acquisition Models, delivering resourcing strategies in a complex multi-site business.
Strong stakeholder management experience with the ability to build and maintain relationships at all levels within the organisation.
Proven experience creating short and long-term roadmaps based on group strategy to continually review and improve operational processes.
Experience of managing recruitment costs ensuring that all decisions made are in line with strategy and Group budgets.
Desirable Criteria
Knowledge of Recruitment Technology Platform such as Success Factors, Oracle or Cloud based technology platforms.
Experience in managing sensitive and confidential information regarding ED&I, talent, succession, and other HR data.
What we offer
We’ve always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
Glassdoor have again ranked as among the best places to work in the UK
We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
In fact, the first pillar of our People Promise is designed to make sure you ‘work somewhere inclusive’. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.
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