Royal Building Products Hiring for Representative I – Customer Service at Woodbridge, ON Full Time

Royal Building Products enables you to broaden your career experience as we continue to build on 40 years of commitment to quality and Vinyls product innovations. We are seeking exceptional performers to continue to take exterior building materials to the next level. Royal Building Products, a Westlake Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake Chemical employee (or an employee of any Westlake Chemical affiliates), please do not apply here. Please go to your Workday homepage and click on the “Careers” worklet and view “Westlake Career Opportunities”.

SUMMARY

Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Accurately manages order processing in JDE to include pricing, terms of sale, product, quantity, shipping, special instructions, etc.
• Handles complex order issues according to department guidelines.
• Develops documentation for sales orders.
• Maintains system accuracy on sales orders to reflect realistic ship dates.
• Manages customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, sample requests, etc.
• Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
• Completes all product returns and invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.
• Maintains daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates.
• Maintains accurate price books and initiates all price increases to ensure they are implemented in the invoicing system as assigned.
• Reports competitive activities to Sales team and processes requests for samples.
• Ensures SOX compliance processes are followed and necessary documents are verified and filed.
• Participates in inventory audits as required.
• May coordinate truck deliveries for certain locations with Traffic department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Business Management degree or equivalent required.
• Degree in sales or marketing preferred.
• 5 years customer service experience preferably in a manufacturing environment.
• JDE or other main line ERP such as SAP

Royal Building Products, a Westlake Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake Chemical employee (or an employee of any Westlake Chemical affiliates), please do not apply here. Please go to your Workday homepage and click on the “Careers” worklet and view “Westlake Career Opportunities”.