Roth Staffing Hiring for Customer Service Representative at Elk Grove Village, IL Full Time

Roth Staffing is looking for a Customer Service Representative (Permanent/Direct-Hire role) for our client in Elk Grove Village, IL. This is an exciting opportunity to work for a global leader in the industrial automation industry with a strong corporate culture and competitive pay.

Job Description:

Working in a team environment while creating an image of our organization responsible for the impressions customers have of our organization. Provides consistent superior customer service as related to the overall processing and follow-up of all received purchase orders and customer inquiries as related to the sale of sub-fractional horsepower electric motors, drives, fans, actuators, and associated motion control equipment by performing the following duties.

Job Functions:

• Provide high quality customer service and develop strong customer relationships;
• Pro-actively demonstrating the ability to manage our customers clients product life cycle – new product introductions, new applications through a solid understanding of our products; Solicit sales of new and/or additional products;
• Promptly and professionally process all customer orders and inquiries pursuant to Company policies and procedures, elevating unresolved issues to management as needed;
• Participate in all order and data entry functions and all related customer service issues;
• Ensure 100% order accuracy for all parts of our customers’ orders;
• Continuously learn product fundamentals, basic features and benefits for new product introductions;
• Ability to learn product fundamentals and basic technical knowledge;
• Actively participating in and learning Client product codes, rank and lifecycle trends;
• Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;
• Manage customer contracts (Client stocking programs);
• Communicate daily with all customers by phone, email, fax and/or in person and receive orders for products and related equipment;
• Process all customer orders and quotations in compliance with corporate policies and procedures;
• Maintain consistent documentation and files on all customers, distributors and potential customers within the given sales territory;
• Maintain quality and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, new applications, changes in ordering patterns, etc.;
• Interact with external sales channels i.e. distributors, subcontractors, and re-sellers;
• Participate in Sales Campaigns and QIC (Quality Improvement Circle) activities;
• Link all pertinent information to that particular customer within the CRM system;
• Create and process SDR’s when necessary;
• Work closely and assist sales engineers;
• Provide basic training of Client policies and procedures as requested.
• Assist the Accounts Receivable Department in collecting delinquent payments as requested.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
• may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• AA Degree or Bachelor’s degree from four-year college or university preferred
• 1 to 2 years of related experience;
• Any experience with account management and sales will be a “BINGO”
• Excellent verbal communication skills;
• Interpersonal skills. Focused on resolving conflict;
• Good computer skills