Roost Inc Hiring for Outbound Customer Care Representative at Remote Full Time

This is a remote/telecommute opportunity for the right person.

Roost Telematics is seeking a full-time Outbound Call Representative to join our outbound call team. This is an exciting opportunity to make an immediate impact on the growth and success of our business. This position will initiate contact, screen, and verify existing accounts for shipping. Successful candidates will be self-motivated, able to work in a fast-paced environment, detail oriented and have excellent customer service skills.

Responsibilities

• Make outbound calls and emails at a high volume to existing clients to verify account information.
• Encourage customer participation with energy and determination.
• Overcome objections by understanding the program and its benefits.
• Responding to customer issues via email using good judgement and seeking guidance from manager/acting manager when required.
• Properly tag and record data in tickets for ease of ing.
• Deliver exceptional customer service to potential and existing customers.

Requirements

• Telemarketing and/or Sales experience (inbound/outbound) helpful.
• Optional, but a definite plus: experience working with support systems and Zendesk or similar.
• Must be high-energy and have a positive attitude.
• Excellent communication skills.
• Ability to work well under pressure and make a high volume of calls and emails per shift.
• Remote experience necessary.

•* Working knowledge of Microsoft Office products and Google Sheets/Docs.*

Job Types: Full-time, Temporary

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Do you have experience with Zendesk? If so how much and describe your comfort level working in Zendesk.

Experience:

• remote work: 1 year (Required)

Work Location: Remote