Rokt Hiring for Senior Site Reliability Engineer at New York County, NY, United States Full Time

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale.

Live Nation, Groupon, Staples, Lands’ End, UrbanStems, GoDaddy, Vistaprint and HelloFresh are among the more than 2,500 leading global businesses and advertisers that are using Rokt’s solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2021 Series E raise of USD$325M, Rokt is expanding rapidly and globally operating in 19 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney.

With annual revenues of more than US$200M and vibrant company culture, Rokt has been listed in Great Places to Work’ in the US and Australia.

Our award-winning culture is guided by our five core values : Smart with Humility, Own the Outcomes, Force for Good, Conquer New Frontiers, and Enjoy the Ride.

These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work.

Keen to join a fast-growing company and a vibrant culture? Learn more at (url removed).

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers.

Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology.

We are expanding rapidly in our major R&D centers in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere.

Come join us and build the future!

Requirements

The Role

As a Senior Site Reliability Engineer you will be part of a team responsible for designing and building high levels of availability, scalability and reliability into our systems.

You will become intimate with the architecture of our systems and be responsible for diving deep into code, lead architecture and root cause analysis workshops working directly with feature teams.

Responsibilities

Evolve systems by pushing for changes that improve reliability and latency

Our day-to- day is driven by helping our product teams create robust software faster.

Introduce best practices into the teams around observability, SLOs and reliability.

Work in close collaboration with partner teams to shape the future roadmap to improve reliability and establish strong operational readiness across teams.

Participate in system design consulting, and capacity planning.

Identify areas for improvement across the organization and drive Engineering-wide technical change in the field of Site Reliability.

Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices.

Partner with the broader Rokt organization to build a culture of rigorously learning from incidents.

Contribute to Root Cause Analysis (RCA) investigations and follow up each incident to ensure the appropriate action items are in place and prioritized.

Designing tools to help our entire engineering organization be as productive as possible.

Lead development and roll out of new tools, technologies and processes that have high business impact and are used by multiple teams that improve reliability and velocity.

Contribute to documentation and uplifting of partner teams

Requirements

Bachelor’s degree or equivalent practical experience.

5 years hands-on experience in Site Reliability and Observability Engineering, debugging, diagnosing and correcting errors and resolving high severity incidents

Commercial experience in one of the following languages Java, C#, Python or Go.

Think about systems – edge cases, failure modes, behaviors, specific implementations.

Experience building solutions in distributed systems for high volume transaction and / or developing support focused tooling.

Solid experience with cloud infrastructure and tooling (AWS, GCE, Azure, Kubernetes, Docker, CI / CD pipelines & Terraform).

Experience in Defensive programming, Circuit breakers, Resilience frameworks, Fault tolerance, and self-healing mechanisms of services.

Experience working on various monitoring, and alerting tools

An ability and desire to mentor and coach engineers.

Strong organizational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

You have handled multiple on call shifts, and have navigated more than one incident through to the retrospective process.

Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.

At Rokt we encourage autonomy; teams have complete ownership of their systems including building, running and monitoring.

As such, you may be required to be on-call and respond to systems alerts should they arise.

Ideas, opinions, and the ability to share them through respectful proposals, presentations, and team-wide discussions, An eagerness to work and learn in the open and share your learnings with your teammates.

A willingness and comfort communicating remotely through chat, docs, video calls, and other collaborative online tools

Benefits

Safety is our highest priority. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy.

We require all Rokt’stars and anyone else who will be onsite at the Rokt NYC office clients, contractors, vendors, and suppliers to show proof of vaccination and their booster shot.

Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of raise the bar and set high standards for our Rokt’stars.

This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.

Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories.

We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokts that empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt that promotes gender equality in tech, and more.

Accelerate your career. We want you to unleash your full potential. This is why we have an annual Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.

Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees.

We even incentivize individuals to utilize their PTO with High 5 days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave.

We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.

Stay happy and healthy. In order to unleash our potential, we want to ensure you’re able to keep your wellbeing a priority.

This means you can enjoy a well-balanced, catered lunch 5x a week in the office along with healthy snacks. We also want you to feel at home when coming into work which is why we’re a dog-friendly office so you can bring your furry friend to work with you.

As part of your wellbeing benefits, we offer a wellness stipend so you can enjoy the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family!

Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.

See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023).

As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office.

We have bustling offices in great cities including : New York,Seattle, Sydney, London, and Tokyo.

We believe we’re better together. We love spending time together and are in the office most days (all teams are in the office 4 days per week).

We also get that you need to balance your life and your commitments so you have flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are.

We encourage you to apply for one of our open roles irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer / family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary range : $200,000 – $300,000 / year

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