Rohn Industries Hiring for Customer Service Representative at Bloomington, MN Full Time

Shred Right is a leader in the document shredding industry, providing unparalleled service to our customers for over 35 years. We operate a fleet of 16 trucks, covering all of Minnesota and parts of Wisconsin and Iowa.

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will thrive in a fast-paced environment, have a passion for helping people, and possess the ability to create opportunities for success.

Responsibilities Include:

• Respond promptly and professionally to customer inquiries via phone and email
• Schedule services according to customer needs and company availability
• Accurately determine and fulfill customer needs
• Solve problems in an efficient and customer-focused manner
• Maintain and manage customer relationships, ensuring customer satisfaction
• Work collaboratively with other team members to improve overall customer experience and service efficiency

Required Skills/Experience:

• Previous customer service experience in any service industry
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Ability to multi-task and manage time effectively
• Proficient in Microsoft Office Suite or related software
• Comfortable working in a fast-paced environment
• High school diploma or equivalent

Preferred Skills (Not Required):

• Experience in scheduling or logistics
• Knowledge of CRM (Customer Relationship Management) software

At Shred Right, we believe in creating opportunities for success, and are seeking individuals with a similar mindset. If you enjoy helping people and have a knack for problem-solving, we’d love to hear from you.

Shred Right is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.