Minimum Qualifications
Passion for providing exceptional client service
Computer software and internet proficiency and the ability to quickly learn new systems and technology
Excellent interpersonal, written and verbal communication skills
Strong sense of urgency and influence skills
Ability to adapt well to change with a willingness to maintain a flexible schedule, including nights and weekends
Comfort with receiving feedback and coaching
Ability to provide excellent customer service
Desire and ability to work in a performance and process driven environment
Attention to detail with the ability to engage prospects and address questions and requests
Job Summary
This team member will be a part of one of the fastest growing teams within the Rock Family of Companies, focused on revolutionizing the car buying experience. From our offices in downtown Detroit, our Business Development Center (BDC) Specialists work in a fast-paced environment and lead our clients to help them select their dream car. Our powerful BDC team will be responsible for communicating with our clients through inbound and outbound phone calls, appointment setting and transfers to our sales team.
Responsibilities
Assist customers in appropriate vehicle selection
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Properly handle approximately 100+ inbound/outbound calls per day
Follow up with all customer inquiries in a timely manner to effectively maximize every opportunity
Meet daily, weekly and monthly goals and objectives
Use the internal proprietary software and technology of Rocket Auto
Participate in regular training on products and clients of Rock Auto
Filter leads on behalf of Rock Auto clients
Who We Are
Rocket Auto is a virtual marketplace where consumers can purchase vehicles from a variety of dealers. The company allows the buyers to browse through thousands of vehicles from a variety of sellers, granting them more freedom, clarity and choice. Rocket Auto team members are available every step of the way to help with vehicle choice, delivery and financing. By innovating digital solutions for the automotive industry, Rocket Auto will push the limits of what is imaginable in terms of vehicle transactions.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
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