Rock Plumbing Heating & Air Hiring for Customer Service Representative Full Time

Customer Service Representative

Rock Plumbing, Heating and Air Conditioning is currently looking to hire CONFIDENT FRIENDLY Customer Service Representatives to join our Team. This is a full-time position, working as part of our dynamic team interacting with customers providing information regarding our services and products.

Responsibilities for the Customer Service Representative

• Professionally answering the phone, backup dispatch and call customers if needed.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken.
• Check to ensure that appropriate changes were made according to each customers situation.
• Confer with customers by telephone to provide information about products or services, take and enter orders, handle accounts, and schedule services.
• Work closely with sales, administration, and various departments to help the team complete jobs on time.
• Participate actively in all formal exercises and on-the-job training.
• Complete all paperwork requiring intermediate/strong computer skills including MS Word, Excel, PowerPoint and other applications.
• Perform other job duties as assigned.
• Excellent customer service, punctuality, and professionalism.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications
• Quick learner and you enjoy learning/working with various programs and departments.
• Must be able to pass a drug test and background check.

Qualifications:

• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer’s problems.
• Able to multitask, prioritize, and manage time efficiently.

• A willingness to help in all areas within the department…Team Player.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre-employment drug screen and criminal background check.

Salary for the Customer Service Representative

• Commensurate with experience, starting at $20.00 -$25.00 per hour

Benefits for the Customer Service Representative

• Top-pay
• Incentives
• Employee Recognition Program
• Benefits to include
• Medical
• Dental
• Vision
• Paid Vacation
• 401k with company matching

• Opportunities to learn and advance your career
• A fun, family-oriented workplace where we want our awesome employees to be happy in a culture where you are valued

Send us your resume for the Customer Service Representative position today!

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Littleton, CO: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to pass a background check and drug screen?

Education:

• High school or equivalent (Preferred)

Experience:

• customer: 1 year (Preferred)

Work Location: One location