Roboflow Hiring for Customer Support Specialist at San Francisco, CA Full Time

Roboflow is looking to hire our first Customer Support Specialist as we quickly scale our customer base. This role will work closely with our customers and potential customers to ensure they are successful in their computer vision work.

Our core belief is that computer vision is a foundational technology that is going to transform nearly every industry. On the front line of this shift, you will become an expert in applied machine learning and guide our users as they build and deploy computer vision models.

You will spend your day talking with customers over a number of mediums, including Zoom, chat, email, and our online forum. No request should be too big or too small; you will help customers with tasks ranging from the tactical (fixing to billing information) to the strategic (advising on model deployment options).

When you aren’t talking to customers, you will identify and execute on opportunities to scale our support efforts. These opportunities will range from writing a blog or improving our documentation to building customer-facing automations.

As you gain experience in this role, you will have more opportunities to work with larger customers on more complex problems. We see this role as a great stepping stone for our Field Engineer position, where you would support our largest Enterprise customers with white-glove service across custom deployments.

Within a month, you will…

• Spend the first week onboarding in person with your manager (you’ll come to our NY or SF Hub!)
• Start building trusting relationships with your peers.
• Deepen your experience with computer vision and the Roboflow platform as you help a range of customers build and deploy vision models.
• Write blogs and documentation to address recurring support themes.

Within six months, you will…

• Attend your first all-company onsite.
• Become a master of the Roboflow product and be confident advising CTOs on technical matters.
• Launch multiple one-to-many automations that reduce our overall support load.
• Nurture a smaller Self-Serve customer into a larger Enterprise contract.

Who you are

The ideal candidate for this role is self-driven, a natural collaborator, with strong technical skills (in that order).

Self-Driven – Every day customers reach out for our help. You do not need to be told to go help these customers. – You will automatically improve our documentation and suggest product changes to resolve common support requests. – You drive projects through to completion and do not leave work unfinished.

Natural Collaborator – You are comfortable advocating internally for customers that need help from other teams. – When working with customers, you are always pleasant and cheerful. – You don’t have any reservations about asking for help when you need it.

Strong Technical Skills – Roboflow is a technical platform, and our users often have technical questions. You have experience in Python – Docker and applied ML projects are a plus! – We expect you to be naturally curious and willing to tackle difficult problems that you do not know the answer to.

Where You’ll Work

Roboflow is distributed across the US and Europe. We currently have Hubs in New York City, San Francisco, Des Moines, and are open to opening more as we grow in different cities. We provide opportunities (like team onsites in different cities) and resources (like a travel stipend) to work in person with other team members as much as you’d like, while also supporting remote team members. You can work from one of our Hubs, work from home, work at a co-working spaces, etc. We want you to work where you work best!

When You’ll Work

Given that we are an remote company and can hire almost anywhere in the world, we don’t have a particular time-zone preference for this role. However, you may need to be available for non-recurring urgent meetings outside of working hours. We have a flexible schedule that allows you to work collaboratively with other team members and asynchronously when needed.

Note: Customer facing roles will skew towards our customer base US timezones.

What You’ll Receive

To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every 6 months to ensure we stay in line with the market.

💰 The target compensation for this role is $60,000 base.

📈 In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

• $2500 Travel Stipend to travel anywhere anytime to work with alongside other Roboflowers
• $350 Productivity stipend to spend on things that make your work environment more productive, like high speed internet at home or a co-working space
• Cover up to 100% of your health insurance costs for you and your partner or family
• Equity in the company so we are all invested in the future of computer vision

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply to our Former Founders role or subscribe to our career newsletter by emailing “Subscribe” to operations (at) roboflow.com.

We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Learn More About Us

We are building a diverse Satellite team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.

We provide competitive compensation and stellar benefits to accelerate your personal and work life.

Learn more about what it is like to work at Roboflow by reading blogs.

We want to ensure Roboflow is an environment that suits your working style and empowers you to do your best work.

See our careers page for all open listings.