RMIT University Hiring for VE Services Officer Job at Melbourne Full Time

• Casual position, commencing asap until 23rd Dec 2022
• $ 47.87 per hour
• Based at CBD

• lead in practice-based learning
• empower learners for the future of work
• engage industry and community at scale
• grow for impact and influence

• Accelerating online delivery and embedding learnings from COVID-19 and
• Enabling a new and unique approach to practice-based learning

• Provide high-quality customer service and administration support to a range of areas which may include: Selection & Admissions, Student Lifecycle Services, WIL/Placements, and additional support for a wide range of stakeholders, including professional staff, teachers, and students
• Ensure a client service focus within these areas through face-to-face, online and over the phone channels, while following up with issues and managing them to completion, escalating as appropriate.
• Active contribution to, and participation in continuous improvement processes, identifying opportunities for improvement, providing feedback to relevant areas and contributing to the streamlining of processes, events and support services to achieve excellent student and staff experience.
• Support effective delivery of industry and student events and projects. This includes the preparation of event checklists, risk assessments and liaising as required with Property Services and Information Technology teams to ensure the safe and effective delivery of activities.
• Provide scheduling, meeting or classroom bookings, room set up support and management of any catering of external events and activities.
• Maintenance of effective working relationships with all relevant stakeholders and use of effective and appropriate communication with internal and external contacts.
• Maintenance of up-to-date knowledge pertaining to the College and L&T Industry group activities, policies and current projects.
• Manage a range of inboxes and respond to queries as required
• Support committees and working groups and development of agendas, papers and minutes as Provision of administrative support for WIL and student mobility activities as required including coordination of printing, approvals, emailing and posting of proposal documents as required.
• This role may be required to work across all College teams and functions to support the business throughout peak periods.
• Proactively support the team and collaborate across the College to ensure efficient and effective delivery of services to both internal and external customers.
• Perform other duties as requested by the Manager.

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
• Demonstrated experience in providing high quality customer service to internal and/or external stakeholders.
• High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
• Ability to demonstrate flexibility and initiative, working effectively within a dynamic small team environment.
• Proven administrative experience and planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
• Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

30 Aug 2022 11.59 pm