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Customer Services & Support

RJ Young Hiring for Customer Care Representative at Bessemer, AL Full Time

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Major Goals And Responsibilities

  • Field inbound calls in a professional manner.
  • Respond to and resolve customer questions.
  • Research possible solutions to customer issues.
  • Enter incoming service and supply requests.
  • Follow up with customers when necessary.
  • Perform other miscellaneous duties as directed by the Customer Care Manager.
  • Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.

Behavioral Characteristics, Attitudes And Skills Required

  • Good listening skills
  • Problem solving skills
  • Strong communication skills, both verbal and written
  • Empathetic
  • Detail oriented
  • Excellent organizational skills
  • Willingness to learn and adapt
  • Must be able to work in a high stress, fast-paced environment
  • Dependable
  • Attentive to customers’ needs
  • Team Player

Prerequisites

  • High school diploma
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
  • The ability to type 25 wpm
  • Good numerical and analytical skills

Job Overview

  • ID: 412091
  • Date Posted:
  • Location:
  • Job Title: RJ Young Hiring for Customer Care Representative at Bessemer, AL