Riverbend Cleaners Hiring for Customer Service at Edmonton, AB Full Time

• Knowledge of tailoring and alterations or willingness to learn is preferred
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Learn about the products and services inside and out to be able to answer any questions from customers.

• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
• Patience to be able to stay calm in an intense environment
• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
• Ability to bag and hang multiple orders of clothing
• Ability to lift at least 10-20 pounds at a time
• Knowledge of drycleaning and tailoring processes

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers are required to wear a mask, curbside pickup available, common
surfaces are sanitized regularly, social distancing recommended.

Education:

• Secondary School (Preferred)

Work remotely:

• No