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Customer Services & Support
Rite Way Mfg. Co. Ltd. Hiring for FT/PT/Remote Customer Service Representative at Quebec City, QC Full Time
- Clearly and rapidly document customer issues via email, chat, and helpdesk ticketing system
- Collaborate with Engineering, Operations, and Sales team to drive customer issues to resolution, provide all relevant feedback to the Product team
- Respond to high-impact customer escalations in a fashion that inspires continued customer loyalty
- Keep detailed records of of customer interactions, their outcomes, and proposals to improve the customer experience in the future
- Provide regular reporting to the Customer Support Manager
- Other duties as and when required by management
Job Types: Full-time, Part-time
Salary: $21.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: On the road