Ritchie Bros Auctioneers is Looking for Customer Care Pre-Sale Specialist Full Time

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal .

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a Customer Care Pre-Sale Specialist . The work location for this position is Burnaby, British Columbia , and is considered a fully remote role .

The Opportunity:

In this role you’ll:

• Operate in a telephone-based high-volume contact centre to receive customer enquiries and assist customers with their ability to use all of Ritchie Bros. services.
• Gain and apply knowledge in the processes of our business, which is constantly changing, in order to best support our customers both internally and externally.
• Manage and maintain our customers’ ability to bid in both onsite and online auctions.
• Ensure that internal and external customers have a positive experience doing business with Ritchie Bros.
• Manage multiple email boxes to ensure all requests are handled efficiently and accurately.
• Answer customer questions pertaining to website navigation, member accounts and various auction-related topics.
• Manage and escalate customer complaints or process failures.
• Ensure that requests from internal and external customers are acted upon timely and accurately.
• Perform various other customer care duties as needed.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

• Experience in a high-volume customer contact centre would be preferred
• Fluent English language skills
• Spanish or French language skills would be a plus
• Flexibility in schedule is a must.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we’ll take care of you along the way. Here’s how:

• Comprehensive medical and dental benefits
• RRSP with company match.
• Ongoing training, professional development and tuition reimbursement.
• A multi-award-winning LEED gold-certified facility, in an exceptional park-like setting, featuring:
• A subsidized, multi-award-winning childcare centre.
• A subsidized cafeteria, dry cleaning services, and free parking.
• A workout facility, featuring advanced gym equipment, bike room, shower and changing facilities, and nutrition and fitness programs.
• Proximity to miles of Fraser River walking paths, plus shops, restaurants and services.

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

If you required any accommodations, please send an email to: [email protected] .