Rightway Hiring for Customer Success Associate at New York, NY Full Time

ABOUT THE ROLE:

Rightway is in an exciting phase of our organizational growth, and we have a rapidly expanding roster of customers across a diverse set of industries. As the operational experts on our Customer Success team, Customer Success Associates own critical processes that power a smooth, seamless experience for Rightway navigation customers. In this position, you will play a key role in ensuring our team’s operational excellence by coordinating and managing the flow of information from customer teams to various internal stakeholders, overseeing customer eligibility data and ing processes, owning key elements of product configuration, working cross-functionally to solve complex problems, and assisting with special operational projects.

WHAT YOU’LL DO:

• Support our Customer Success Managers by owning the operational elements of new and existing customer relationships.
• Work closely with Rightway’s Data Analytics and Product teams to ensure the accuracy of customer data and member eligibility data.
• Dive deeply into the back-end configuration of our navigation product, with a focus on ensuring all features are configured properly based on customer needs.
• Support and enable customers by liaising with key operational stakeholders, coordinating communications, conducting product demos, and troubleshooting as needed.
• Manage critical customer information gathering and coordinate with our Ops team to ensure all necessary inputs are collected in a timely manner.
• Collaborate with our Implementation team to support the onboarding of new customers.

WHO YOU ARE:

• Highly motivated: you are passionate about driving results and are dedicated to independently owning tasks from start to finish.
• Attentive to detail: you pay attention to the finer points, and you deliver your work with exceptional accuracy.
• A natural collaborator: you are highly responsive to internal and external stakeholders, and work well with others to balance multiple priorities.
• Critical thinker: you enjoy identifying ways to improve processes and create efficiencies.
• 1-3 years of work experience, with a minimum of a Bachelor’s degree.

EXTRA CREDIT:

• Familiarity with healthcare and/or payer industry.
• Aptitude for data analysis; Microsoft Excel proficiency.

BASE SALARY:

$60k – $85k

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our customers rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• We are human first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our customers, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

• We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

• We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

• We cultivate grit

Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

• We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our customers while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our customers and our members’ success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.