Reynolds Porter Chamberlain Hiring for Learning & Development Assistant at Bristol Full Time

Before you meet us, get to know us
RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.
What we do
Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.
Why we’re different
We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.
Business Services at RPC
Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.
RPC’s business services teams include:

• Brand Marketing & Sales
• Client Services
• Executive Office
• Facilities
• Finance
• Legal Project Management
• Information Technology
• People & Talent Development
• Risk & Compliance
• Secretarial Support

Role Overview
To organise, manage and take responsibility for administrative aspects of the L&D function and, as one of the Assistants, to contribute to and manage the project work of the team.
Key internal relationships
Learning & Development Team
Reports to
Learning & Development Manager
Duties and Responsibilities include but not are limited to the following:
Administration

• Course scheduling for Learning programmes. This involves booking rooms, managing invitations, liaising with speakers, producing materials, attendance sheet management, booking catering, meet and greet of external speakers, setting up technical and non-technical equipment, managing post-course evaluation etc.
• Curricula and programme logistics and administration management for RPC wide programmes. This includes ensuring that all the learning elements (whether face to face or via learning technology) work smoothly together and provide a good user experience. Where required, this also involves accurate data recording so that we can test return on investment. This also requires the ownership of the communications process in consultation with the L & D Managers to ensure that participants know what is going on and what the requirements for each step are.
• Ownership of RPC firm wide programmes for legal and business skills. This could include chairing meetings with programme stakeholders as we decide what our programmes will contain, managing meeting minutes, liaising with speakers and advertising sessions to encourage sign up. The Learning Assistants take full responsibility for the successful and smooth running of the programmes allocated to them.
• Assisting the L&D Managers with all administrative tasks relating to off-site and residential training programmes. This will involve finding and booking venues, liaising with external faculty, production of joining instructions and materials etc. It may involve attendance at some off-site events and working with the on site staff to secure a smooth experience for the RPC participants.
• Organising the production of the monthly team Learning newsletter.
• Managing the process relating to booking individuals on external courses.
• Organising and managing one on one coaching.
• Managing all queries relating to lawyer SRA Continuous Competence and understanding the process around this in order to give accurate information to lawyers / secretaries where appropriate.
• Managing day to day expenses and budgeting for all L&D related activity.
• Significant diary management for the L&D Team.
• Significant document production for training programmes.
• Managing L&D meetings including managing agendas and producing minutes.
• Keeping records of course scheduling and people due to attend courses.
• Assisting with ad hoc projects in the L&D team.
• Light touch user experience testing. When we bring a new learning technology into RPC, alongside the L&D Managers, the administrators are required to test the system thoroughly to ensure that the user experience is smooth and any bugs ironed out in advance of launch.
• Supplier due diligence – ensuring that the relevant processes are followed with new suppliers as we begin working with them and liaising with the Risk team regarding contractual queries.

Systems:

• Setting up AV equipment for courses and meetings. Understanding how video-conferencing works and setting this up when required for meetings with other RPC offices.
• Video and Audio record sessions.
• Managing the Learning Management System, including data entry to update employee records, sending invitations from the LMS, monitoring attendance regularly to ensure maximum turn out on scheduled courses.
• Management of upcoming training, checked on a daily basis.
• Uploading learning resources to the system; Tip sheets, e-learning, case studies and documents to the LMS.
• Data Management: Cleansing the system of old, obsolete courses/learning resources. Managing categories/subcategories in the Curriculum. Providing reporting data on request.
• Creating events and classes for enrolment, sending invitations managing attendance levels and managing post programme evaluation.
• Provide regular reports to various departments and committees on training statistics and enrolment levels.
• Managing any intranet pages that are owned by the Learning & Development team and updating these when required.
• Organising and managing mandatory training for new starters at RPC, assigning mandatory learning paths on the Learning Management System, enrolling people on any relevant training sessions and monitoring on a regular basis to ensure all mandatory training is completed.
• Using and administering third party systems that we have built into learning. E.g. 360 feedback and psychometric online tools. Liaising with systems suppliers to sort out any issues and ensure a smooth system running for our users.

Delivery

• Deliver desk-side coaching on the learning management and any other learning systems to our internal clients.
• Knowledge, skills and experience

Experience:

• Previous experience of working in an L&D function is a strong preference. At least 2 years’ previous experience in a busy learning administrative role.

Qualities and skills:

• Strong administrative and organisational skills.
• Ability to work under pressure, multi task and deal with a significant amount of work and projects at the same time.
• Ability to be proactive and use initiative.
• Team player.
• Ability to deal with internal and external clients at all levels.
• Strong communicator, both written (drafting emails / documentation) and verbal (on the telephone and face to face with both internal and external clients as well as external providers).
• Knowledge of how to use Excel to keep records and report on these records.
• Excellent skills in Word in order to produce reports where required
• The ability to influence key stakeholders when information is required from them or we need them to do something.
• A talent for planning and organising complex events, predicting possible issues and taking action to prevent them before they happen.
• High levels of attention to detail.
• Comfortable working in ambiguity where there is not necessarily an existing process and the ability to recommend efficient processes.
• A passion for offering an excellent service.
• Ability to see things from the user’s side and tailor our learning service appropriately

Job Type: Full-time