Reynolds and Reynolds Hiring for Customer Service Representative at Mississauga, ON Full Time

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Training:

Classroom-style, on-the-job with a mentor, and online courses

Primary Responsibilities:

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

Qualifications:

• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Ability to travel to the United States for additional company-paid training, if offered

Working Conditions:

• Repetitive office tasks (computer usage)
• Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
• May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Education:

• College diploma or University degree preferred

Prior Experience:

• Excellent customer service skills, especially phone etiquette
• Ability to think critically, analytically and problem solve
• Excellent verbal and written skills
• Effective team player

Benefits:

Our associates receive medical, dental, vision, and life insurance. We offer a comprehensive pension plan with 50% company match up to 3%, and a work/life balance with paid time off. We also encourage our associates to take advantage of our great training programs and professional development opportunities.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Reynolds and Reynolds welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday