Rewind Hiring for Customer Support Wizard (Remote – Western Canada) at Ottawa, ON Full Time

Customer Support Wizard (Remote – Western Canada)

We are looking for an energetic Customer Support Wizard to join our Customer Success team and contribute to Rewind’s upcoming plans to be the only service your business needs to protect its valuable data!

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About Rewind*

Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud – in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to read our startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.

We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.

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About the Job*

The Support Wizard role is challenging, fast-paced, and rewarding. Each day you get to interact with merchants all over the world via phone, chat and email. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found. You can expect to:

• Help our customers get their business back on track after a disaster
• Be a wealth of product knowledge to external customers and customer knowledge to internal teams
• Empower customers to learn about our product and teach them how to help themselves
• Write articles and videos to help people resolve their issues

About You

We’re looking for candidates with 1-2 years or experience for this role. You should have been doing this or similar work in a customer service role during that time.
We are looking for you if you are:

• Passionate about helping other people
• Tech savvy, experience with SaaS is an asset
• Knowledgeable of Shopify, BigCommerce or other SaaS platforms
• Great communication skills, both reading and writing
• Motivated to help people, you won’t stop until the customer is happy
• Reliable self-starter
• Able to work under pressure
• Excited to work in a fast moving and growing company
• You should be a creative problem solver with a passion for being in situations where there is no “one single way” to move forward.
• You might have a post secondary degree. You might not. That’s not what we’re looking for. We care about what you can do and how you do it, not about how you got here. A strong track record of conscientious, thoughtful work speaks volumes.

About our Hiring Process

You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We know that you are selecting us as an employer just as much as we are inviting you to join our team. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is close to what we’re looking for, please consider applying, even if you aren’t able to check every box above. We don’t hire people to fill boxes – each new hire is an opportunity for us to augment our collective perspective and to make us a stronger team… and that is where you come in!

We are dedicated to providing an inclusive and supportive workplace where all of our teammates can bring their full and authentic selves to work… everyday. As a proud equal opportunity employer, we consider all applicants for employment and certainly invite those who identify as members of underrepresented communities to apply and join our team! And hey – we may not have a role available today that would be exciting to you, but we are growing fast and would love to have you join our talent community.

Job Type: Full-time