Revenue Monster Sdn Bhd Hiring for Support Center Specialist at Remote Full Time

A Support Centre Executive replies to emails, live chat, calls, etc. from the customer by answering questions or addressing any concerns they may have. Their duties include handling inbound and outbound calls, emails and live chat to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.

Job Description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Managing inbound and outbound calls, emails or live chat promptly.
• Escalate incidents involving dissatisfied customers, offering patient assistance and support.
• Guide Merchant through troubleshooting, navigating the company site or using the products or services.
• Collaborate with another department to improve customer service.
• Keep a “high-level view” of the entire support process.
• Build relationships with the customer/merchant and advocate for their needs within the company.
• Follow up customer calls, emails or live chat where necessary.
• Complete logs and s.
• Other duties as assigned.

Job Requirements:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Patient and empathetic attitude
• Ability to handle the stressful situation appropriately
• Ability to work effectively across multiple departments in a deadline-driven environment.
• Comfortable working in fast-paced environments
• Able to work on operational working hours, weekends or during public holidays.
• Active team player, self-starter, and multitask who can quickly adjust priorities

Job Type: Full-time

Salary: $2,500.00 – $3,500.00 per month

Benefits:

• Flexible schedule
• Professional development assistance
• Work from home

Experience level:

• 2 years

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Office
• Remote

Work Location: Remote