RETIREMENT CLEARINGHOUSE LLC Hiring for Help Desk Support at Charlotte, NC Full Time

Grow your career while helping others grow their retirement savings! When you join the team at Retirement Clearinghouse, you’ll be making a real difference for yourself and others!

Our mission is to dramatically improve the odds that millions of America’s job-changing participants will preserve their retirement savings and enjoy a comfortable and timely retirement. We leverage innovative financial technology to simplify and streamline the process of consolidating retirement savings accounts within the defined contribution system.

Help Desk Support Specialist Compensation:

Base annual salary range: $45,000-$55,000,commensurate with skills and experience

Annual Bonus Potential: maximum 10% of annual base salary, prorated from date of hire and subject to terms and conditions

Help Desk Support Specialist Job Summary

The Help Desk Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware and software, and will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or via phone.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Assist users through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers and computer software.
• Run diagnostic programs to identify and resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wi-Fi, and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issues have been resolved.
• Obtain feedback from users about computer usage.
• Run s to determine malfunctions that continue to occur.
• Consult and collaborate with Systems Administrator to resolve issues quickly and efficiently, when needed.
• Perform other duties and participate in special projects as assigned.
  

Help Desk Support Specialist Perks & Benefits:

• Remote and/or hybrid work opportunities*-see below for additional information
• Bonus potential
• Paid Time Off-up to 18 days per year for the first 4 years, plus up to 5 sick days per year, plus up to 3 Floating Holidays per year (actual time for the first year is based upon date of hire)
• Paid holidays
• Medical, dental, vision, short-term disability, long-term disability, life insurance benefits on day 1 of employment
• 401k with immediately 100% vested employer matching contribution
• Professional Growth and Career Advancement Opportunities

• The Help Desk Support Specialist will be required to work onsite during training. The Help Desk Support Specialist schedule will be Monday through Friday, 7a-4p. This position will be required to work onsite, with an option of working remotely depending on business needs. This position may be required to work overtime.