Rethink HR Group Hiring for Bilingual Customer Service Representative at Brampton, ON Full Time

Wanted: Actionists, Difference Makers, and Fun Havers

Our client, who has a strong presence in the footwear and accessories industry, is currently looking for their next Bilingual Customer Service Representative to join their amazing team.

Our ideal candidate is a customer service enthusiast who is ready to make a difference and have fun doing it.

What will your role look like?

The ideal candidate will serve as the primary contact for partners and representatives in the assigned territory and is responsible for all facets of sales operations support and order management functions for the assigned territory. The Customer Service team provides best-in-class customer service to the organization’s partners by accurately processing orders, timely and professional follow-up, and fulfillment of customers’ needs to ensure ongoing satisfaction.

This role is currently remote and will move to a hybrid model in late August or September 2022.

Essential Responsibilities:

• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability. Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery. Provides courteous and professional service to internal and external customers.
• Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner. Makes decisions and takes calculated risks to meet partner expectations in a manner consistent with company goals and policies.
• Audits open orders and provide timely responses to resolve discrepancies. Makes decisions and takes calculated risks to meet partner expectations in a manner consistent with company goals and policies.
• Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise. Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.

What they offer:

• Competitive Salary
• 5% Bonus
• RRSP Matching
• Group Benefits and wellness benefit
• Half Day Fridays
• 2 free pairs of shoes and an ongoing employee discount

What you will bring:

• Two years of experience in a customer service or similar role is required.
• Bilingual in English and French required
• Exceptional communications skills: clear and articulate in both verbal and written form
• Proven ability to develop rapport and maintain strong working relationships with internal and external customers
• Attention to detail and high regard for follow-through
• Ability to multi-task using a computer, telephone, and with competing priorities
• Positively adapt to change and shifting priorities and directives
• Able to work independently as well as in a team environment
• Problem-solving, including outside-of-the-box considerations
• SAP and MS Office Suite; Word, Excel, Outlook, EDI experience preferred

Our client is a diverse and accommodating workplace. They continuously encourage and promote applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability or otherwise. We will provide full accommodation for persons with disabilities in all active processes and procedures including this recruitment process.

Job Types: Full-time, Permanent

Salary: $52,000.00-$58,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Store discount

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (preferred)
• order management: 1 year (preferred)
• SAP: 1 year (preferred)

Language:

• French (preferred)