ResourceMFG Hiring for Customer Service Rep – Logistics Warehouse at Wilson, NC, United States Full Time

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Logistics Customer Service Representative* Job description : We are looking for an administrative professional to join our team logistics team Baytown.

As a Customer Service Representative (CSR) you will work closely with multiple internal and external parties to ensure timely execution of customer requests.

• Strong communication and customer service excellence are key skills required for this position. Responsibilities : Responsible for processing orders for assigned customer;
• Provide accurate and timely communication to customers; Daily follow up on open orders; Monitor delays, interruptions and rush orders and adjust accordingly to meet deadlines;
• Follow up on export and packaging planning schedule to ensure customer products are processed within the lead time requested;
• Problem solving of ad hoc internal and external issues; Improving efficiency of processes from a quality, cost and timing perspective;
• Participating to prepare KPI’s and stock analysis; Act as a backup for colleagues when needed; Keep close and transparent communication with all teams on daily basis;
• Active participation in weekly internal and external meetings; Participate in any training required; Adhere to all Katoen Natie work and safety rules;

Additional job skills : – Logistic experience (2 years minimum) – Excel knowledge – Live near around 40 minutes from the facility.

Proactive – SAP knowledge and EDI; Electronic Data Interchange Schedule : Rotating shifts – 6am to 2pm and 2 : 30pm to 10 : 30pm.

Alternate every other week. Monday – Friday with the possibility of weekend days and holiday work. required-skills : Warehouse management systems SAP or similar MS Office required-experience : Two years of experience