Residence Inn by Marriott Hiring for Front Desk Agent – Residence Inn by Marriott at Goodyear, AZ Full Time

Residence Inn by Marriott Front Desk Agent.

Currently looking for Part Time or Full Time Candidate.

• This is a flex schedule position where you will be needed to be open to working Mornings, Evening’s and Over night shift’s.
• Welcome guests in a friendly, prompt and professional manner recognizing Marriott Rewards Club Member and also returning guests
• Must be able to work Weekends and Holidays.
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

MUST HAVE OPEN SCHEDULE AND WILLING TO WORK WEEKENDS AND HOLIDAYS.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person