Representative, Care Connections Member Advocate (Bilingual in Spanish) – CA ONLY Full Time

Job Description

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Job Summary

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Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

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Job Duties

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• Schedules high-quality member appointments daily to meet departmental goals. 

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• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.

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• Provides basic support and guidance to members with empathy and professionalism.

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• Participates in ongoing training sessions to enhance service quality and knowledge.

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Job Qualifications

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REQUIRED QUALIFICATIONS:

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• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.  

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• High attention to detail and ability to follow member interaction scripting.

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• Flexible and adaptive to changing priorities and workflows.

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• Compassionate and service oriented.

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• Bilingual (English and at least one additional language, as required).

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• Strong verbal and written communication skills.

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PREFERRED QUALIFICATIONS:

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• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
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To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

n Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.25 – $30.39 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.