Replay Message Centre Hiring for Customer Service Representative at Prince George, BC Full Time

Replay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordiality, and respect.

Responsibilities:

• Handle high volume of telephone calls and work in a fast paced environment
• Able to learn dispatch application
• Document and update customer records based on interactions
• Are able to work early mornings, evenings and weekends (this is not a M-F 9-5 position)
• NO cold calling/sales

Qualifications:

• Previous experience in customer service
• Must be cordial, energetic and customer-focused
• Active listening skills
• Have good spelling and grammar
• Ability to work as a team player
• Type 30 words per minute
• Ability to build rapport with clients
• Positive and professional demeanor
• Computer skills and knowledge of Microsoft.
• Excellent written and verbal communication skills
• Ability to prioritize, multitask and thrive in a fast paced environment
• Availability MUST include holidays and weekends

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
Work stations are sanitized at the end of each shift. There is the option to work remote from home (once experienced enough with the position).