Remote Software Development, Inc Hiring for Software Support Manager Job at Remote Full Time

Software Support Manager

Overview

We are seeking an experienced support manager for a software company based in Omaha, Nebraska. Reporting to the owner, the support manager will operate in a fast-paced, distributed, team-oriented, and entrepreneurial environment and be responsible for giving and managing technical support for customers of our software solutions. Exceptionally high work standards, teamwork, and flexibility are essential for this position.

Key Responsibilities

• Operationally support the company’s varied software solutions.
• Work closely with the owner, development team, and customers in supporting our software.
• Contribute operational and problem-solving expertise, and document action plans as required.
• Actively listen and participate in customer meetings and support operational outcomes.
• Resolve problems; offload work from others; provide value, and lead by example.
• Assist in agreed operational planning and actively engage with business and department leaders.
• Directly provide internal support for the owner and development team as may be required.

Competencies

• Exceptional written, verbal, and communication skills.
• Excellent analytical skills and attention to detail.
• Strong leadership, management, and interpersonal relationship skills.
• Strong ability to organize, prioritize, and manage multiple tasks within deadlines.
• Passionate self-starter who can collaborate well with others and work independently when required.
• Strong work ethic, priorities management, organizational, and teamworking skills.

Qualifications

• 5+ years of experience in software support.
• Agricultural Commodities accounting experience desirable.
• Bachelor’s degree in business management, operations management, or Ag related field desirable.
• A track record of exceptional performance in fast-paced high-growth environments.

Compensation

• Competitive salary and performance bonus.
• Vacation and company holidays

Job Type: Full-time

Pay: $52,000.00 – $75,000.00 per year

Benefits:

• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• Day shift

Experience:

• Software troubleshooting: 5 years (Required)
• Analysis skills: 5 years (Required)
• Communication skills: 5 years (Required)
• Technical support: 5 years (Required)

Work Location: Remote