Remedy ITSM Consultant Full Time NEW

Remedy ITSM Consultant – Ipswich or Hemel Hempstead (Hybrid) – 6-Month Contract – Inside IR35

My Client, a leading UK telecommunications organisation is currently looking for an experienced Remedy ITSM Consultant to join their team on an initial 6-month contract.

This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability.

Key Responsibilities

• Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment
• Assist with the onboarding and migration of ITIL teams and processes into Remedy
• Manage and optimise CMDB data loads and foundation data
• Configure and maintain integrations (e.g., E-bonding, TSO)
• Oversee server group configurations and platform performance
• Execute and monitor Atrium Integrator jobs
• Carry out customisation using Developer Studio
• Troubleshoot issues through log analysis and root cause investigation
• Ensure platform readiness for BCDR (Business Continuity & Disaster Recovery) testing
• Produce documentation and deliver knowledge transfer to internal teams

Required Skills & Experience

• Strong hands-on experience with BMC Remedy ITSM (Administration & Support)
• Proven experience working in legacy ITSM environments
• Solid understanding of ITIL processes and frameworks
• Experience with:
  • CMDB management and data loads
  • Atrium Integrator
  • Remedy Developer Studio
• Knowledge of integrations (e.g., E-bonding or similar)
• Strong troubleshooting and log analysis capability
• Experience working with server group architecture
• Exposure to BCDR planning/testing

Desirable

• Previous experience in telecommunications or large enterprise environments
• Experience in upskilling or mentoring internal teams
• Exposure to other ITSM tools (e.g., ServiceNow) alongside Remedy

Security Clearance – Requirements

Candidates must hold active SC (Security Check) clearance, or be eligible and willing to undergo the SC clearance process

Apply Now

If you’re a seasoned Remedy specialist with experience supporting complex, enterprise ITSM environments, we’d love to hear from you.