Reliance One, Inc Hiring for Customer Service Representative at United States Full Time

Job Requirements

• Serve as the product experts for the Bolt EV, Bolt EUV, Hummer EV, and additional EVs in the future
• Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home charging and recall-related questions
• Take ownership of customer interaction and ensure that all customer questions are answered
• Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts – shift swaps occur multiple times a year, so candidates need to be able to work during any / all open hours
• $1.50/hr shift premium for 2nd shift and $1.50/hr shift premium if bilingual

Job Qualifications

• 2 years of experience providing customer service in a high-volume call center
• College degree required – Bachelor’s degree is preferred
• Computer navigation and typing proficiency
• Strong reading comprehension, oral and written communication, and skills
• A positive self-starter that possesses a strong work ethic, an ability to meet / exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail

Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.