Reid Brothers Plumbing & Heating Ltd. Hiring for Service Agreement Administrator at Vancouver, BC Full Time

We are a mid-size plumbing & heating company located in Vancouver, BC employing roughly 30 staff members. We are seeking an Service Agreement Administrator for our Accounting Department. We take pride in the work we do and we are looking to add a dedicated team member to our amazing team!

The Service Agreement Administrator is a key part of our administrative team. The successful candidate will focus on the planning and executions of annual maintenance contracts for our residential service, commercial and new construction customers. This includes scheduling and coordinating with technical teams to ensure contract are carried out in a timely and effective manner.

Primary Responsibilities:
Maintain the schedule for upcoming service agreements

Prepare quotations for annual maintenance and update the customers accounts to reflect agreed upon services and frequency

Receive and verify job site invoices for goods and services.

Receive, collate and clarify field documents for invoice preparation.

Schedule and meet with trades personnel as required to facilitate invoice preparation.

Data enter work complete as recorded in the field documents.

Data enter materials used on site to support job costing and invoice modules.

Data enter site equipment and applicable warranties to support customer accounts.

Confirm other supporting job site expenditures.

Prepare and process customer invoices with attention to textual content, accuracy and completeness.

Enter Accounts Receivable Data into Invoicing module.

Print and mail customer invoices and customer statements.

Verify that transactions comply with financial policies and procedures.

Data enter and maintain changes to customer service contracts.

Follow up on parts warranties, rebooks and customer concerns.

Manage weekly Accounts Receivable invoice run.

Maintain listing of Accounts Receivable.

Collaborate with Senior Office Administrator to maintain collection goals and general A/R performance levels.

Maintain department month end reports.

Maintain filing system for all financial documents and job site documents.

Answer phones, direct calls and respond to customer inquiries as required.

Process account payments and provide receipts as required.

Perform other related duties as required.

Required Qualifications:
Industry experience would be an asset

Applied knowledge of bookkeeping procedures

Applied knowledge of accounts payable, accounts receivable and payroll

Computer skills including the ability to operate computerized accounting, Excel spreadsheets, Microsoft word, and Outlook at a highly proficient level

Proven ability to maintain a high level of accuracy in preparing and entering financial data

Very effective organizational skills

Decision making skills

Analytical and problem solving skills

Stress management skills

Time management skills

Be flexible

Demonstrate sound work ethics

Ability to work well as part of a team and demonstrate high levels of self-motivation

Benefits:
Full extended health and dental benefits

Development and educational opportunities

Career advancement opportunities

Company events

On-site parking

Vacation and paid time-off