Regency Suites Hotel Hiring for Front Desk Agent at Calgary, AB Full Time

COMPANY: Settle into your routine at the Regency Suites Hotel. Whether you’re visiting downtown Calgary for work or play, our all-suite hotel has everything you need for a relaxing, productive stay. Our welcoming staff and family-owned and operated spirit means you’ll feel right at home from the moment you arrive.

POSITION: We are looking for a well-groomed, friendly Front Desk Receptionist to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests payment methods during check-in.

Responsibilities:

• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Receive and transmit messages for guests.
• Retrieve mail, packages and documents such as faxes for guests.
• Listen and respond to guest queries and requests both in-person and by phone to address any problems or complaints made by guests.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Maintain a neat and orderly front desk and reception area.

Requirements:

• High school diploma or equivalent.
• Guest/customer relations experience, preferably in a hospitality environment.
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems.
• Numeracy skills.
• Administrative skills.
• Professional appearance and attitude.
• Customer service orientation.
• Team work.
• Effective verbal and written communication skills.

Job Types: Full-time, Permanent, Fixed term contract

Pay: $22.00-$24.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• customer service: 1 year (preferred)