REEDS Jewelers Hiring for Online Chat Representative at Wilmington, NC Full Time

REEDS Jewelers, the nation’s largest family-owned jewelry store chain, is currently seeking an Online Chat Rep at North Lake Mall location. Qualified candidates must have a high school diploma/equivalent or better, six months Customer Service background with an emphasis on sales and demonstrated team-work abilities. REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace. For consideration, please apply within.

Are you a skilled communicator who thrives in a virtual environment? Do you excel at providing exceptional customer service and problem-solving via chat? If so, we have an exciting opportunity for you to join our team as an Online Chat Representative. In this remote work from home role, you’ll play a pivotal role in ensuring our customers have a seamless and positive experience.

Key Responsibilities

Customer Support: Provide timely and accurate responses to customer inquiries, concerns, and issues via chat.

Product Knowledge: Develop a deep understanding of our products and services to assist customers effectively.

Problem-Solving: Identify and resolve customer issues with professionalism and empathy, ensuring customer satisfaction.

Technical Assistance: Assist customers with technical troubleshooting and guide them through our online platform when needed.

Documentation: Maintain accurate records of customer interactions and solutions provided.

Team Collaboration: Collaborate with cross-functional teams to address customer needs and share feedback for continuous improvement.

Quality Assurance: Maintain service quality standards and adhere to company policies and procedures.

Qualifications

Excellent written communication skills.

Strong interpersonal skills and empathy for customer needs.

Ability to multitask and handle multiple chat conversations simultaneously.

Proficiency in computer usage and web-based applications.

Problem-solving skills and adaptability to handle various customer scenarios.

Previous customer service or chat support experience is a plus.

Benefits

Remote Work: Enjoy the flexibility of working from the comfort of your own home.

Competitive Compensation: Receive a competitive salary with performance-based incentives.

Training and Development: Access to ongoing training and career development opportunities.

Health and Wellness: Benefit from health insurance options and wellness programs.

Flexible Hours: Choose from flexible work hours to accommodate your lifestyle.

Team Collaboration: Engage with a diverse and supportive team in a virtual environment.

Career Growth: Opportunities for career advancement within the company.

Technology Allowance: Receive assistance for remote work setup and equipment.

Paid Time Off: Enjoy paid vacation, holidays, and sick leave.

Company Culture: Be part of a dynamic and inclusive work culture that values innovation and teamwork.

Application Process

If you’re ready to embark on an exciting journey with a forward-thinking company, please submit your resume and a cover letter highlighting your relevant experience and skills. Our team looks forward to reviewing your application and potentially welcoming you aboard as our newest Online Chat Representative!

Reeds Jewelers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.